Privacy policy

iSupport Technology Tanzania Limited (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, protect, and otherwise process personal data in connection with our website and communications with you.

We are committed to handling personal data in accordance with the Personal Data Protection Act, 2022 (Act No. 11 of 2022), Cap. 44 of the Laws of Tanzania, and applicable regulations and guidance issued by the Personal Data Protection Commission (PDPC)

1. Personal Data We collect

Our website is designed to minimise the collection of personal data. We do not intentionally collect personal information through website forms, user accounts, or online registration unless such functionality is specifically introduced and accompanied by appropriate privacy information.

However, when you voluntarily contact us, including by clicking the email link provided on our website, we may receive personal data such as:

Your name;
Email address;
Telephone number, where provided;
The content of your message or enquiry; and
Any other information you voluntarily provide.

Depending on the technical configuration of our website and hosting environment, certain technical information such as IP address, browser type, device information, or server logs may also be processed for website security, reliability, and administration.

2. How we Use Personal Data

Where personal data is provided to us, we will process it only for legitimate and specified purposes, including:

Responding to enquiries and requests;
Providing information about our products and services;
Communicating with you regarding your enquiry;
Providing requested services;
Maintaining the security and proper operation of our website and IT systems;
Complying with applicable legal and regulatory obligations; and
Protecting our legitimate business interests where permitted by law.

We will not use personal data for purposes that are incompatible with the purpose for which it was collected unless otherwise permitted or required by law.

3. Lawful and Fair Processing

We are committed to processing personal data lawfully, fairly, transparently, and only to the extent necessary for the purpose for which it is collected.

We will seek consent where consent is required by applicable law. Where another lawful basis for processing applies, we will process personal data in accordance with the requirements of the Personal Data Protection Act, 2022 and applicable regulations.

4. Data Minimisation and Accuracy

We seek to collect only personal data that is adequate, relevant, and necessary for the intended purpose.

Where personal data held by us is inaccurate or incomplete, you may request that it be corrected or updated in accordance with your rights under applicable data protection law.

5. Sharing and Disclosure of Personal Data

We do not sell, rent, or commercially trade your personal data.

We may disclose or share personal data only where reasonably necessary and lawful, including:

With authorised employees or personnel who require the information to respond to your enquiry or provide services;
With service providers or data processors supporting our website, email, hosting, IT, or business operations, where applicable;
Where disclosure is required or permitted by law;
Where required by a court, regulator, law enforcement authority, or other competent governmental authority; or
Where necessary to protect our legal rights, property, security, or legitimate interests.

Where third parties process personal data on our behalf, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable data protection requirements.

6. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, loss, destruction, or unlawful processing.

These measures may include access controls, authentication, secure systems, confidentiality obligations, system monitoring, and other appropriate security controls based on the nature and risks associated with the personal data being processed.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

7. Data Retention

We will retain personal data only for as long as reasonably necessary to fulfil the purpose for which it was collected, to provide services, resolve enquiries or disputes, maintain appropriate business records, or comply with applicable legal and regulatory obligations.

When personal data is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it, where appropriate.

8. Cookies and Website Technologies

Our website may use cookies or similar technologies where necessary for website functionality, security, or performance.

Where cookies or other technologies involve the processing of personal data, we will handle such information in accordance with applicable data protection requirements.

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of the website.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, or services.

Once you leave our website, the processing of your personal data is subject to the privacy practices and policies of the relevant third party. We encourage you to review their privacy policies before providing personal data to them.

10. Cross-Border Transfer of Personal Data

Where personal data is transferred or processed outside Tanzania, we will take appropriate steps to ensure that such transfer or processing is carried out in accordance with the Personal Data Protection Act, 2022, applicable regulations, and any requirements of the Personal Data Protection Commission.

11. Your Rights

Subject to applicable law and any lawful limitations, you may have rights in relation to your personal data, including the right to:

Be informed about the processing of your personal data;
Request access to personal data held about you;
Request correction or rectification of inaccurate or incomplete personal data;
Request erasure or destruction of personal data where legally applicable;
Request restriction of processing in circumstances provided by law;
Object to certain processing of your personal data;
Request data portability where applicable;
Withdraw consent where processing is based on consent;
Object to certain forms of direct marketing;
Raise a concern or complaint regarding the processing of your personal data; and
Seek any other remedy available under applicable law.

12. Your Rights

If you wish to exercise any of your data protection rights, request information about how we process your personal data, or raise a privacy concern, please contact us using the details provided below.

Email: info@isupporttech.co.tz
Telephone: +255 799 788 449
Address: P.O Box 3480, Dar es Salaam, Tanzania

We will consider and respond to requests in accordance with applicable data protection laws and regulations.

13. Your Rights

Email: info@isupporttech.co.tz
Telephone: +255 799 788 449
Address: P.O Box 3480, Dar es Salaam, Tanzania

We will consider and respond to requests in accordance with applicable data protection laws and regulations.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or data protection practices.

Any material changes will be published on this page together with an updated effective date. We encourage you to review this Privacy Policy periodically.

Effective Date: June 2022

Last Updated: July 2026

15. Contact Us

If you have questions about this policy, please contact us at:

iSupport Technology Tanzania Limited
Email: info@isupporttech.co.tz
Phone: +255 799 788 449
Address: P.O Box 3480, Dar es Salaam, Tanzania